Customer Support
Experience the Elevated standards in customer support
Elevated Standards
What makes us different ?
We believe that extraordinary customer support results in absolute customer satisfaction, which is the key for success. Our dedicated team continuously co ordinate with the travelers to ensure the best travel experience to the customers.
Dedicated Personnel
When you travel to an Alien location, it is natural for you to feel more anxious to find someone who can lend a helping hand to support you. Yes, we agree with this fact. Just recommending you a best holiday doesn’t not make our task accomplished. So we make it a point to involve ourselves in every moment of your journey to make it joyous.
We provide a one Point Contact when you feel you are stuck and helpless.We understand your world of happiness and believe that excellent and impeccable assistance from us can only bring that merriment to you and your family
Pre-Trip Support
We believe that any delay in our service will ruin your mood of holidaying and we strive hard to live up to your expectations.
All travel itineraries and holiday vouchers will be sent to your end with in stipulated time of 24 hours on receipt of your full payment for our services. Any concerns regarding any travel booking will be addressed by our Pre-trip Support team instantly. Pre-trip Support team will also interact with the people concerned at each and every booking point and will see that your reservations are made hassle free.
Reminders for your holiday trip will be sent by our Pre-trip Support team to see that you don’t face any last minute challenges in your journey
Trip Monitoring
When you plan for a travel with your family the first thing that strikes in your mind is safety but not money or comfort and we respect your concern.
Our trip monitoring technology helps us view our customers while they are travelling. If you are connected to internet through Android mobile phone, you considered that you are with us. Our technology is so customized that any traveler can enable it and disables it at his discretion.
Note: The intention of this service is not to spying on you but to safe guard your interests. This is an optional and advisable service which will be a great resource to all our customers.
After Trip Support
Any holiday trip without a proper feedback is not considered to be a complete Holiday Experience. Our After-Service team will personally call each and every customer and will be happy to listen their happy experiences and to their challenges faced during journey and we value their feedback to improve our services .
Any support related to invoices or any official documents required in regard to your journey will be provided by this team.